Every order is packed and dispatched from our address in Derby, United Kingdom, with a tracked service. This page explains how long delivery takes, what it costs and what to expect with customs.
Dispatch times
We dispatch orders within 1–2 working days (Monday to Friday, excluding UK bank holidays). Orders placed after 13:00 UK time on a Friday, or at the weekend, are dispatched from the next working day. You will receive an email with your tracking link as soon as your parcel leaves us.
Delivery zones, times and costs
Prices are shown in the currency of your shipping country. Delivery times start from the day of dispatch and are estimates provided by our carriers.
| Destination | Service | Delivery after dispatch | Cost | Free delivery |
|---|---|---|---|---|
| United Kingdom (incl. Isle of Man, Jersey, Guernsey) | UK Tracked | 2–4 working days | GBP £4.00 | Orders over GBP £80 |
| Europe — eurozone countries | International Tracked | 4–8 working days | EUR €9.00 | Orders over EUR €135 |
| Europe — other countries (e.g. Switzerland, Norway, Sweden, Denmark, Poland) | International Tracked | 4–8 working days | USD $10.00 | Orders over USD $150 |
| United States and Canada | International Tracked | 5–10 working days | USD $14.00 | Orders over USD $150 |
| Rest of the world | International Tracked | 7–15 working days | USD $18.00 | — |
The delivery cost for your order is always shown in your bag and at checkout before you pay. If we have not delivered within 30 days of your order, you may cancel and receive a full refund.
Tracking your order
Your dispatch email contains a tracking number and link. You can also find it in your account under Orders. If tracking has not updated for five working days, please contact us at support@kervanno.shop.
Customs, duties and taxes
We ship from the United Kingdom. Orders delivered to the UK carry no import charges.
Orders delivered outside the UK — including the European Union, Switzerland, Norway, the United States and Canada — are shipped Delivered Duties Unpaid (DDU). This means the destination country may charge import VAT or sales tax, customs duties and a carrier handling fee, which are payable by the recipient before or on delivery. These charges are set by the destination country and are not collected by us at checkout. Please check your local rules before ordering; delivery times may be extended by customs checks.
If you refuse a parcel because of import charges, it will be treated as a return once it reaches us: we refund the price of the items, minus any return costs the carrier charges us.
Addresses we cannot deliver to
We deliver to home and work addresses, parcel lockers where the carrier supports them, and PO boxes in the UK. We cannot deliver to countries under UK trade sanctions. If your country is not available at checkout, please contact us.
Delayed, lost or damaged parcels
Items remain our responsibility until they are delivered to you. If a parcel is lost, arrives damaged or is missing an item, email us within 14 days of the expected delivery date with your order number (and a photo for damage). We will send a replacement or a full refund, including delivery.
Wrong address
Please check your address carefully at checkout. If you spot a mistake, contact us straight away — we can correct it until your order is dispatched.
Contact
Questions about delivery: support@kervanno.shop or +44 7879 433203 (Monday to Friday, 9:00–17:00 (UK time)).